Frequently Asked Questions
Everything you need to know about shopping with HORNE: From shipping logistics to our curated design philosophy.
What is the lead time for furniture and large lighting orders?
Lead times vary by designer and item. Many of our curated pieces are made-to-order or imported from Europe. Specific estimated lead times are listed on each product page, and our team provides regular status updates via email once your order is processed.
What are your shipping rates and methods?
We offer standard ground shipping for smaller items and specialized White Glove delivery for larger furniture pieces to ensure they arrive safely. Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
Do you offer trade discounts for interior designers and architects?
Yes, we have a dedicated Trade Program for industry professionals. Approved members receive exclusive pricing, personalized project management, and early access to new collections. You can apply through our Trade portal on the website.
What is your return policy for home decor and furniture?
Unused items in their original packaging can be returned within 15 days of delivery, subject to a restocking fee. Please note that custom-made, made-to-order, and floor sample items are final sale and cannot be returned or exchanged.
How do I care for my high-end wood or upholstered furniture?
Each piece comes with specific manufacturer care instructions. Generally, we recommend avoiding direct sunlight and harsh chemicals. For wood, use a soft, damp cloth; for upholstery, regular vacuuming and professional cleaning are recommended to maintain the integrity of the fabric.
Do you ship internationally?
While we primarily serve the United States and Canada, we can often arrange international shipping for specific items. Please contact our customer service team with your desired items and shipping address for a custom freight quote.